Shipping policy

Shipping and World Wide Shipping listed below  (scroll down)

Most orders are shipped next day but give at least 3 business days — Except PREORDER items -- your order will ship when preordered item arrives. When your order has shipped, you will receive an email notification which will include a tracking number to check status. ((Please check your spam mail just incase it slides in there.))

Please allow 48 hours for the tracking information to become available. 

It is the purchaser’s (customers) responsibility to liaise with the shipping carrier if a package is lost BUT I am here to help if you need me to file the claim.  Here is the # for UPS 866-706-6894 or USPS 1-800-275-8777. You can also do a mail search for lost mail https://www.usps.com/help/missing-mail.htm. Once claim is filed and they (UPS or POSTAL SERVICE) respond and are unable to locate your package -- I can reship your order or If items are not in stock you will receive full credit or refund (minus shipping fee)

4) If package is returned to sender due to wrong address or it was refused at delivery, customer is responsible for reshipping fee. Hope you guys understand, I'm a small business (just me and my mom helps sometimes too)  

If your item or items are delivered and have defects, please email anna@flippiehippie.com a photo of the defect along with your order number within 5 days of delivery. I will work quickly to reship replacement or issue in the form of store credit upon request.

World Wide Shipping

CUSTOMER is RESPONSIBLE for any custom or tariff fees

If an order is lost, delayed or misplaced in transit or customer entered wrong address when placing order -- it is the customers responsibility to liaise with the shipping carrier to track their order. You can do that online with the carrier -- UPS, USPS and/or you can call them directly and request customer service so you can speak to someone. We do not have any additional info than what the customer sees when checking tracking, so stay with them on the line and they will assist you. 

We are no longer responsible for "porch pirates" .... Once your package has been delivered it is the customers responsibility to coordinate with their shipping carrier, neighbors, etc... PLEASE see SHIPPING POLICY above --- Once items have shipped, they become the property and responsibility of the customer.